Before contacting 360Works support, take a look at our documentation for answers to commonly asked questions. The links below point directly to the product support pages, which describe in detail functions and other plug-in specific information. There's also a Product Support Wiki, which contain an assortment of information, including FAQs or instructions for complex setups. FMForums hosts forums for many of our products, which contains many answers to questions regarding the products. Our support team also participates frequently in the forum.

If you are new to FileMaker or plug-ins in general, please take a look at our Plug-ins 101.

Product Documentation Links

Plug-ins 101

Start here first!

AdminAnywhere

DocumentationAdminAnywhere Wiki

Charts

Documentation

DocuBin

DocumentationDocuBin forum

CloudMail

DocumentationCloudMail WikiEmail Forum

Email

DocumentationEmail WikiEmail Forum

FTPeek

DocumentationFTPeek Forum

JDBC

Documentation

MirrorSync

DocumentationCustom SSL InstructionsConfiguration WalkthroughMirrorSync Forums

Plastic

DocumentationPlastic Wiki

RemoteScripter

Documentation

SafetyNet

Documentation

Scribe

DocumentationScribe Wiki

ScriptMaster

DocumentationScriptMaster WikiScriptMaster Forum

SuperContainer

SuperContainer DocumentationSuperContainer Companion PluginSuperContainer Forum

Web Assistant

Documentation

Web Services Manager

DocumentationWeb Services Installation

Zulu

Documentation

License Maintenance

We now offer maintenance on select 360Works products which allows access to major and minor releases for a full year. It is the most cost effective way to maintain your software purchase and receive the greatest value in your database solutions.


  • Keep your software up to date with bug fixes and ever-improving usability

  • Ensure compatibility with the latest versions of FileMaker and the Operating System

  • Save time and hassle (especially when selecting Auto-Renew)

  • A low yearly fee to keep the best possible version of the software

  • Free technical support is provided Monday - Friday from 10:00 a.m. - 6:00 p.m. (ET) Technical support is available for resolving software errors. Technical support is not designed for software training, guided configuration sessions, or FileMaker related training and assistance. These services fall outside of the scope for free technical support, but they can be easily obtained by emailing us and learning more about our hourly consulting options. Maintenance does not affect the level of support you receive. However, if a technician finds that a particular bug has been fixed in a more recent version you will need to obtain the newer version to have the issue resolved.

The following products are currently eligible for maintenance: CloudMail, MirrorSync, Scribe, and Zulu.

Automated emails will be sent one month before a maintenance expiration date on a product, please be sure to provide the best contact email address during check out to ensure the notifications are received.

Keep in mind that your license will not expire, but rather it is the maintenance coverage on the product that will expire in one year after purchase. The version of the product you purchased is perpetual, meaning that particular version is yours to keep forever. 

While maintenance is optional, the upgrading benefits will cease to be provided if maintenance coverage is not renewed at the end of the year and will be subject to a repurchase of the software at full price should you need a benefit of a newer version.

We recommend you renew the maintenance coverage for all eligible products. Please access the License Management Portal to simplify license management and tracking.

If you need help finding your license or renewing maintenance, please click here to contact us and we will assist you.

Tutorial Videos

The following videos show step by step examples of how to use 360Works products. These videos may be simple demonstrations or complicated examples and proof-of-concepts.

Still need help?

If you still need help, there are several resources available! General support is available via email at support [at] 360works.com. You can also call us at 770-234-9293 from 10AM to 6PM Eastern Standard Time (EST), Mon-Fri.

General support questions and help are always free. If you'd like us to help troubleshoot issues specific to your setup and environment, it may be considered hourly consulting work.

At an hourly rate, we can remotely connect into your computer using screen sharing and install and integrate our products into your solution. We'd be happy to integrate your plug-ins, create custom plug-ins, or general FileMaker development. 360Works is a Platinum member of the FileMaker Business Alliance, has nine certified FileMaker developers on staff, and has been providing FileMaker-based solutions for 20 years.

DocuBin has a distinct support system separate from our other products. Contact us for more information on DocuBin support.

Contact us at support [at] 360works.com or call us at 770-234-9293 for more information!

Copyright © 2006-2017 Prometheus Systems Consulting, LLC d/b/a 360Works. All rights reserved.
Toll Free (866) 662-9185

Platinum member of the FileMaker Business Alliance